Return Policy

1. General Overview & B2B Scope

This Return & Refund Policy applies to all commercial contracts, proforma invoices, and bulk sales agreements executed through Maytac International Partners Ltd ("Company", "we", "us", or "our").

Due to the perishable and custom-processed nature of bulk agricultural commodities (including green coffee beans, regional Arabica grades, and specialty agricultural exports), all sales are final upon shipping release, subject only to the specific quality claim and rejection protocols outlined below and within our governing Terms and Conditions.

2. Pre-Shipment Inspection & Quality Verification

Pre-Shipment Samples: Official pre-shipment samples (PSS) are provided to the buyer for quality approval prior to container loading.
Third-Party Inspection: All shipments are inspected and certified for grade, weight, and phytosanitary compliance at the origin port by accredited third-party inspection bodies (e.g., SGS, Bureau Veritas, or the Kenya Coffee Directorate/KePHIS) prior to issuance of the final Bill of Lading.
Once the buyer approves the pre-shipment sample or inspection certificate, the product is deemed accepted as conforming to contract specifications.

3. Claims for Non-Conformity or Defect

We recognize that bulk agricultural shipments must match agreed contract parameters (grade, moisture content, defect count, and cup score where applicable).

A. Eligible Grounds for Claims

Claims will only be considered under the following circumstances:

Significant deviation in coffee grade or quality parameters from the approved Pre-Shipment Sample (PSS) or contract specifications beyond agreed tolerance margins.
Verified weight discrepancy exceeding standard commercial shrinkage allowances.
Cargo damage caused directly prior to ocean/land freight loading under the agreed Incoterms (e.g., FOB origin liabilities).

B. Notice Period & Claim Filing Requirements

Immediate Notice: The buyer must inspect the shipment upon arrival at the destination port and notify Maytac International Partners Ltd in writing within seven (7) calendar days of container discharge.
Evidence Required: Any claim must be accompanied by:
- Official Joint Inspection Report by an independent surveyor (e.g., SGS/Inspectorate).
- High-resolution photographic/video evidence of container seals, bags, and damaged goods.
- Original Bill of Lading, Certificate of Origin, and Phytosanitary Certificate references.
Failure to Notify: Failure to submit a written claim within the 7-day post-discharge window constitutes full and final acceptance of the consignment, waiving all future claims.

4. Remedies: Returns, Replacements, and Refunds

Because international freight, customs duties, and phytosanitary regulations make physical returns impracticable in most agricultural export scenarios, remedies are structured as follows:

Price Adjustment / Partial Credit: If non-conformity is verified but the cargo remains commercially viable, Maytac International Partners Ltd and the buyer will negotiate a mutually agreed price discount or credit against future orders.
Replacement Consignment: Where cargo is deemed wholly non-conforming or unmarketable due to origin errors, Maytac International Partners Ltd may option to replace the affected quantity in a subsequent shipment, subject to inventory availability.
Refunds: Monies paid will only be refunded if a replacement cannot be fulfilled and a price adjustment is not feasible. Approved refunds will be processed via bank wire transfer back to the original ordering entity's verified bank account within 30 business days of claim resolution.

5. Exclusions & Non-Returnable Conditions

Claims, returns, or refund requests will be rejected under the following conditions:

Transit Damage & Force Majeure: Damage, moisture exposure, delay, or deterioration occurring during transit under CIF/CFR terms where risk transferred to the buyer or cargo insurer upon loading.
Improper Storage: Damage resulting from inadequate warehousing, humidity exposure, or improper handling post-discharge at the destination port.
Market Fluctuation: Price disputes or cancellation requests resulting from global market market volatility, currency shifts, or changes in green coffee benchmark prices.
Customs Hold / Import Rejection: Delays or rejections caused by destination country regulatory changes or buyer import license failures occurring after shipment dispatch.

6. Order Cancellations

Before Processing / Loading: Orders cancelled prior to milling, bagging, or container loading may incur a cancellation fee covering administrative costs, warehousing, and hedging/contract commitments.
After Loading / Export Clearance: Once export documentation and Bills of Lading have been generated, orders cannot be cancelled.

7. Dispute Resolution & Governing Terms

This Return Policy operates in conjunction with our standard Terms and Conditions. In the event of an unresolved quality or contract dispute, arbitration shall be conducted according to standard international coffee trade rules (e.g., Green Coffee Association / ECF guidelines) or the governing law specified in your master sales agreement.

8. Contact Information for Quality Claims

To file a quality claim or inquire about order verification:

Company: Maytac International Partners Ltd
Email: info@maytacinternationalpartners.com
Official Website: https://www.maytacinternationalpartners.com/